Michelle Pellon

Technology and AI value creation for multi-site, PE-backed healthcare.

VP, AI & Analytics at BlueSprig Pediatrics, a KKR-backed pediatric ABA provider — 3,000+ clinicians across 150+ sites. I have reported to the CEO in every role since 2019 and present to the board. Before BlueSprig, I carried technology through two sponsor transactions, both at Waud Capital portfolio companies. Multi-site outpatient care runs on one operating model, whether it is ABA, chiropractic, or optometry. I still write code.

Experience

Every role was a mandate: take it, deliver it, hand it off. Fifteen-plus M&A integrations across four organizations, including two 200–400 person acquisitions moved onto the parent's systems within 90 days.

BlueSprig Pediatrics
2024 — Present
VP, AI & Analytics

Mandate: modernize the technology estate and put AI to work across clinical and business operations for a KKR-backed provider.

  • Own the full technology function, from help desk to data, AI, and internal applications: 12 people, an $8M budget, and the platforms behind 3,000+ clinicians across 150+ sites. Report to the CEO, and present roadmap, risk posture, and operating KPIs to a board that includes former DaVita, Humana, and IBM executives.
  • Cut data platform spend by more than $360K a year, from $40K to under $10K a month, by replatforming a legacy SQL Server and Power BI estate onto a DuckDB lakehouse fed from CentralReach, and replaced weeks-long manual reporting with self-service analytics.
  • Cut help desk costs 30% by moving support to a managed partner.
  • Put Finance and Clinical Ops directly on the data through an AI analytics layer, with a text-to-SQL eval harness that proved accuracy before anyone bet a decision on it.
PracticeTek (Integrated Practice Solutions)
2022 — 2024
Director, DevOps

Mandate: ready four SaaS EHR platforms for a sponsor transaction. Waud-backed IPS merged into Lightyear Capital's PracticeTek in September 2023, with Waud reinvesting.

  • Ran a 15-person DevOps organization across four SaaS EHR platforms, taking production downtime from 8 hours to under 1 and introducing safe rollbacks that protected retention through a growth phase.
  • Owned FinOps for $4M of cloud spend and built the three-year COGS model that made margin predictable going into the merger.
  • Cleared Walmart Supply Chain Cybersecurity compliance in 45 days with zero findings, unblocking vendor access to 3,000+ Vision Centers.
W Energy Software
2021 — 2022
Director, DevOps

Mandate: build the DevOps function from zero. Built and handed off in 13 months.

  • Built and led an 8-person DevOps team, standardizing AWS environments on Infrastructure as Code to cut cloud costs 25% and make the estate audit-ready.
  • Held IKAV Energy, XTO (ExxonMobil), and Repsol through their migrations by clearing the SQL and caching bottlenecks that had put those accounts at risk.
Eptura (iOFFICE)
2019 — 2021
Director, Technology

Mandate: stand up security assurance for Fortune 100 sales and carry technical diligence through the merger. Done when the merger closed.

  • Built the security assurance function behind $16M in ARR across Fortune 100 accounts including Zoom, Slack, Johnson & Johnson, and Starbucks.
  • Carried technical diligence for Waud-backed iOFFICE through its 2021 merger with SpaceIQ and the Thoma Bravo and JMI Equity investment. The combined company later became Eptura.
  • Delivered HQ infrastructure for a 250-person facility on time and inside $2.5M of capex.
NAES Corporation
2017 — 2019
Cybersecurity Engineer

Mandate: pass the organization's first WECC audit. Passed it, then handed off the compliance foundation.

  • Led a 2-person team through NERC CIP preparation and passed the organization's first WECC audit, securing control systems across two 24/7 control rooms and safeguarding $5M in annual revenue.
Earlier
2008 — 2017
Software Engineer

Engineering roles at SaaS startups, building sales CRM and web crawling products.

First 90 Days

Dropped into a portfolio company, this is the order I work in.

  • Get the board pack onto governed, validated data before anything else changes. Nobody can argue about priorities while they are still arguing about the numbers.
  • Take out the platform spend that is not buying anything. It funds the rest of the work and it shows up in the next quarter, not the next fiscal year.
  • Put Finance and Operations directly on the data, so analysts stop being a queue and start building the semantic layer everyone else answers from.
  • Write the integration runbook before the next acquisition closes, not after. In a roll-up the second deal should cost less to absorb than the first.

Education

Trinity University
San Antonio, TX
Bachelor of Science, Computer Science — Cum Laude, 2008

Contact

Reach me by email or on LinkedIn. Based in Houston, Texas; remote with regular site travel. A one-page PDF is ready to forward.